Last updated: October 17, 2026
The actual seller’s policy applies
Orders are purchased from external sellers, not through checkout on this website. Return eligibility, refund timing and procedures are governed by the seller’s published policy and applicable consumer rights. This page does not replace those terms.
What to check before buying
- The return or exchange window and when it starts.
- Whether the item is made to order, personalized or subject to exclusions.
- The required item condition, packaging and proof of purchase.
- Who pays return shipping and whether any fees apply.
- How to request authorization, where to return an item and when a refund is processed.
Damaged, defective or incorrect items
Contact the seller promptly using the details on your order confirmation. Describe the issue and provide the information or photographs the seller requests through their support process. Do not send an item to an unverified address.
Size and color choices
Check the seller’s actual size chart and variant photographs before ordering. Compare the measurements and images with the linked store’s final product listing. Whether a change-of-mind, size exchange or color-related return is accepted depends on the seller and applicable law.
Refunds
The seller handles refund approval and payment processing. Ziggy & Zilla cannot issue or guarantee a refund for money paid on another website. We do not promise a universal return window or a blanket “no returns” rule.
Need the seller’s details?
Start with your order confirmation and the checkout store’s support page. For a broken or misleading link on this website, contact us.
Questions and order support
For order-specific questions, consult the seller named on your receipt. For website questions, contact Ziggy & Zilla.